酒店服务英语第三章测试_智慧树知到答案2021年

第三章 Chapter 3:Food and Berverage Service 餐饮服务：通过本章学习，使学习者能够介绍菜肴帮助客人正确点餐，中、西餐摆台，接待自助服务、酒吧服务，帮助客人结账并处理投诉等。3.1Introduction of Food and Berverage Service 餐饮服务介绍:模块介绍
3.2Chinese Food Service 中餐服务:学会用英语对客服务。包括：1.为客人预订桌位；2.推荐中式菜品；3.点菜；4.讲解菜品；5.展示不同付款方式
3.3Western Food Service 西餐服务:学会用英语对客服务。包括：1. 提供西餐服务；2.引领客人 ；3.向客人推荐菜品；4.向客人解释账单
3.4Banquet Service 宴会服务:学会用英语对客服务。包括：1. 处理宴会预订；2.设计宴会菜单 ；3.宴会服务；4.宴会账单
3.5Beverage Service 酒水服务:学会用英语对客服务。包括：1. 处理宴会预订；2.设计宴会菜单 ；3.宴会服务；4.宴会账单
3.6Room Service 客房送餐服务:学会用英语对客服务。包括：1.清楚了解客房送餐服务；2.对客人的要求做出回应；3.接受电话订单；4.给客人送餐。
3.7Buffet Service 自助餐服务:学会用英语对客服务。包括：1.提供西式自助餐服务；2.为没有预订客人提供服务。
3.8Coffee Bar Service 咖啡厅服务:学会用英语对客服务。包括：1.介绍不同类型的咖啡饮料；2.在咖啡厅提供服务。
3.9Handling Food and Beverage Complaints 餐饮投诉处理:学会用英语对客服务。包括：1.处理不新鲜食物的投诉；2.处理有关酒吧服务的投诉；3.解决账单纠纷。
3.10美国私人晚宴的餐桌礼仪和就餐礼仪:对外教的访谈

[单选题]Shark Fin ang Swallow Nest have extraordinary nutitional value.
True
False
答案：True
[单选题]The fork is the main table utensil in China.
False
True[单选题]Foreigeners are not expected to use chopsticks proficiently.
True
False[单选题]The Chinese people are beginning to join in more affluent and knowledgeable            dining style.
easy
western
main
fast[多选题]Table manners such as what   or    to use are essential in western dining.
chopsticks
knife
napkin
folk[单选题]Chinese have given up the deep richness in culture that Chinese food represents.
True
False[单选题]As cultural communication expands,knowledge of western food will improve.
True
False[单选题]Chinese cooking is one of the greatest and original cuisines in the world.
False
True[单选题]Waiters should announce the year,          ,and vineyard of the grapes origin to the guest.
bottle
glasses
vintage
time[单选题]Under no circumstances is the wine tasting protion always offered to the person who ordered the wine in the first place.
False
True