酒店服务英语第二章测试_智慧树知到答案2021年

第二章 Chapter 2:Housekeeping Service 客房服务：通过本章学习，使学习者掌握清扫各类房间，介绍示范客房设施设备操作，受理客人洗衣业务，提供维修服务。2.1Introduction of Housekeeping Service 客房服务介绍:模块介绍
2.2Guiding the Guests to Their rooms 引领客人进入房间:学会用英语对客服务。包括：1.引领客人到房间；2.向顾客介绍酒店的设施和服务项目
2.3Chamber Service 客房清洁服务:学会用英语对客服务。包括：1.掌握房间内物品的英语词汇；2.请求为客人提供客房清洁服务。
2.4Laundry Service 洗衣服务:学会用英语对客服务。包括：1.向客人介绍洗衣服务；2.回答关于洗衣服务的问题；3.向客人推荐快速洗衣服务；4.解决衣物破损问题
2.5Turn-down Service and Requesting an Extra Bed 夜床服务和加床服务:学会用英语对客服务。包括：1.什么是夜床服务；2.为客人提供开夜床服务；3.为客人提供加床服务
2.6Wake-up Call Service 叫醒服务:学会用英语对客服务。包括：1. 如何请接线员提供叫醒服务；2.如何提供电脑叫醒服务；3.如何提供人工叫醒服务
2.7Maintenance Service 维修服务:学会用英语对客服务。包括：1.了解客人投诉的主要原因；2.处理关于浴室的投诉；3.知道如何向客人道歉；4.展示如何使用保险箱
2.8石家庄某星级酒店赏析:介绍酒店的外部、各部门介绍、企业文化等

[单选题]The room maid can do turn-down service for DND rooms.
False
True
答案：错
[单选题]All used amentities should be replaced when doing turn-down service.
True
False
答案：False
[多选题]Most common turn-down service activities are             .
wash
turning on lights
playing soft music
closing draperies
答案：closing draperies
turning on lights
playing soft music
[多选题]The hotel provide turn-down service for
DND room
VIP guests
single room
suite room guests
答案：VIP guests
suite room guests
[单选题]You need to have additional money for a tip no matter whether there is a delivery service charge.
False
True
答案：错
[单选题]If paying in cash, have the money ready to hand to the steward when he knocks on the door.
False
True
答案：对
[单选题]When you have finished your meal, just call the conference service center to have your tray picked up.
True
False
答案：True
[单选题]Nowadays,switchboards only enable guests to dial local calls through the hotel operator.
True
False
答案：False
[单选题]The callers in hotels can dial the receptionosts or housekeepers directly.
True
False
答案：True
[单选题]A hotel        worker is responsible for many different areas of a hotel and is called upon to fix problems as they arise(like a leaking pipe).
plumber
maintenance
electrician
room
答案：maintenance