第四章单元测试
- I’m afraid you should_________ us by 10% of the total amount of the contract. （ ）
- All that you need to do is to show your respect and offer a ___________. （ ）
- It is good business etiquette for the seller to send a _________ to the customer for the order. （ ）
- Which one below is correct for respond to customers’ comments? （ ）
- Which of the following are reasons for products to be detained by customs? （ ）
A:replace B:refund C:exchange
答案:refund
A:apology B:solution C:Refund
答案:solution
A:thank-you letter B:price list C:appreciation
答案:thank-you letter
A:If the seller receives positive feedback from the buyer, he must reply in time B:The best way to measure customer satisfaction is by neglecting customer feedback C:The seller doesn’t need to apologize if it’s not his fault
答案:If the seller receives positive feedback from the buyer, he must reply in time
A:goods on the order are fake, counterfeit, or prohibited B:Buyers are reluctant to pay customs clearance fees C:the declared value and the actual value of the goods do not match
答案:goods on the order are fake, counterfeit, or prohibited###Buyers are reluctant to pay customs clearance fees###the declared value and the actual value of the goods do not match
