第一章测试1.Productivity is expressed as: （ ）.
A:output minus input
B:output plus input
C:output times input
D:input divided by output
E:output divided by input
答案:E
2.Which of the following is not a factor that affects productivity? （ ）.
A:use of the Internet
B:design of the workspace
C:wireless cellular phones
D:computer viruses
E:standardizing processes
答案:C
3.For an organization to grow its market share, it must: （ ）.
A:establish an internet website
B:broaden its mission statement
C:lower prices
D:advertise using multimedia
E:exceed minimum standards of acceptability for its products or services
答案:E
4.Which of the following activities is not a direct responsibility of operations management? （ ）.
A:Designing the operations products , services & process
B:Planning & controlling the operations
C:Determining the exact mix of products and services that customers will want
D:Developing an operations strategy for the operation
答案:C
5.The hierarchy and sequence of planning and decision-making is: mission, organizational strategy, tactics, and operational decisions. （ ）
A:对 B:错
答案:A
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