运营管理理论与实践（全英文）答案2023秋

第二章测试

1."Quality is defined by the customer" is______ ( ).
A:A manufacturing-based definition of quality
B:A user-based definition of quality
C:An unrealistic definition of quality
D:A product-based definition of quality

答案:B
2.______________ is about supplying customers with what they want when they want it. ( )
A:JAT
B:JUT
C:JIT
D:HET
3.The aim of Six Sigma initiative is to______ ( ).
A:none of the above
B:improve quality
C:reduce cost
D:both [A] and [B]
4.Six Sigma strategies seek to improve the quality of the output of a process by ( ).
A:identifying the causes of defects
B:all of the above
C:removing the causes of defects
D:minimizing variability in manufacturing
5.Which kind of defect can be called as minor defect? ( ).
A:None of the above
B:The cost of repairing the defect is less
C:both [A] and [B]
D:Which does not reduce the usability of the product for its intended use