运营管理理论与实践（全英文）期末答案2023秋

1.Outsourcing is providing goods or services to an outside provider.（ ）
A:正确 B:错误
答案:错误
2.The Balanced Scorecard is an attractive tool to use in the formation of strategy. （ ）
A:正确 B:错误
答案:错误
3.Operations management is the central core function of every company.（ ）
A:正确 B:错误
答案:正确
4.Companies are required to use environmental scanning because of both federal and state regulations regarding environmental pollution control. （ ）
A:错误 B:正确
答案:错误
5.As long as we match a competitor on quality and price we will gain market share. （ ）
A:错误 B:正确
答案:错误
6.Organizational strategy should be determined without considering the realities of functional area strengths and weaknesses since they can be changed to meet our strategy. （ ）
A:错误 B:正确
答案:错误
7.Efficiency means being able to perform most activities.（ ）
A:正确 B:错误
答案:错误
8.Time-based strategies focus on reducing the time required to accomplish certain activities, such as new product development or delivery to the customer. （ ）
A:错误 B:正确
答案:正确
9.Government statistics are a good source of data about productivity trends in the service sector. （ ）
A:错误 B:正确
答案:错误
10.Marketing can meet the customer needs if they understand what operations can produce. （ ）
A:正确 B:错误
答案:正确
11.The Hawthorne effect is that workers are motivated by the attention they are given.（ ）
A:正确 B:错误

12.The creator of scientific management believed that worker productivity was governed by scientific laws.（ ）
A:正确 B:错误 13.Sustainability was an early 1950’s management function and focus.（ ）
A:正确 B:错误 14.Services often don't fit simple yield measurements. （ ）
A:错误 B:正确 15.National productivity is determined by averaging the productivity measures of various companies or industries. （ ）
A:错误 B:正确 16.Operations management is the business function that plans, coordinates, and controls the resources needed to produce a company’s products and services.（ ）
A:正确 B:错误 17.The Industrial Revolution started in the 1770s with the development of a number of inventions that relied on machine power instead of human power.（ ）
A:正确 B:错误 18.Operations research started with the publication of the results of the Hawthorne studies.（ ）
A:错 B:对 19.Functional strategies should be designed to directly support a firm's mission. （ ）
A:正确 B:错误 20.An example of a tactical operations management decision is determining employment levels. ( ）
A:错误 B:正确 21.Marketing can always meet the customer’s needs. ( ）
A:错误 B:正确 22.“Job enrichment” is an approach in which workers are given a larger portion of the total task to do.（ ）
A:错误 B:正确 23.Today many corporate CEOs have come through the ranks of operations. （ ）
A:错误 B:正确 24.Quality-based strategies focus on customer satisfaction by ensuring that each product is carefully and thoroughly inspected prior to delivery to prevent sending out bad product. （ ）
A:错误 B:正确 25.The advent of the computer age paved the way for the development of MRP for inventory control and scheduling.（ ）
A:正确 B:错误 26.An example of a strategic operations management decision is the choice of where to locate. ( )
A:错误 B:正确 27.At a factory, the transformation process is the physical change of raw materials and components into products.（ ）
A:错误 B:正确 28.Outsourcing tends to improve quality but at the cost of lowered productivity. （ ）
A:正确 B:错误 29.A key feature of scientific management is that workers are limited only by their tools.（ ）
A:错误 B:正确 30.Division of labor involves breaking down the production of a product into a series of small, elementary tasks, each of which is performed by a different worker.（ ）
A:错误 B:正确 31.What concept involves breaking down the production of a product into a series of small, elementary tasks, each of which is performed by a different worker? ( ).
A:scientific management B:operations research C:division of labor D:interchangeable parts E:the Hawthorne effect 32.Which of the following is not primarily performed by the operation management function? ( ).
A:job design and work measurement B:advertising strategy C:facility layout D:location analysis E:quality management 33.Aggregate planning is the primary responsibility of the _______________ department ( ).
A:Operations B:Finance C:Human resources and marketing D:Accounting 34.A company with a low customer contact that is capital intensive is called: ( ).
A:Manufacturing B:a farm C:quasi-manufacturing D:Industrial era operations management E:Service 35.The concept of interchangeable parts was introduced by ________( ）.
A:Henry Ford B:W. Edwards Deming C:Frederick Taylor D:Eli Whitney E:Adam Smith 36.Who popularized the moving assembly line? ( ).
A:James Watt B:Henry Ford C:Eli Whitney D:Frederick W. Taylor E:Adam Smith 37.When did operations management emerge as a formal field of study? ( ).
A:during the early 1900s B:during the late 1970s and early 1980s C:during the late 1950s and early 1960s D:during World War II E:during the nineteenth century 38.Which business function is responsible for planning, coordinating, and controlling the resources needed to produce a company’s products and services? ( ).
A:operations management B:human resources C:Marketing D:Finance E:Engineering 39.__________ involves the activities of a manufacturing company with its suppliers ( ).
A:Upstream supply chain B:Downstream supply chain C:n-house processes D:Internal supply chai 40.Which one of the following would not generally be considered to be a transformation? ( ).
A:a train ride B:a haircut C:a surgery D:manufacturing a radio E:waiting to see the doctor 41.Which business function is responsible for managing cash flow, current assets, and capital investments? ( ).
A:accounting B:finance C:marketing D:purchasing E:operations management 42.An example of an operation that does not add value is ________( ).
A:making a wedding cake B:removing iron ore from the ground and shipping it to a steel mill C:filling the underground gasoline tanks at a service station D:moving luggage from a cab to the airport ticket counter E:moving components to a warehouse for storage until the factory needs them 43.Who wrote The Wealth of Nations in 1776, describing division of labor? ( ).
A:Adam Smith B:Frederick Taylor C:James Watt D:Henry Ford E:Eli Whitney 44.A key feature of scientific management is that workers are limited only by _____ ( ).
A:their physical ability B:their job description C:Machinery D:co-workers E:their tools 45.Operations management is responsible for orchestrating all the resources needed to produce the final product. This includes all of the following except ______________ ( ).
A:obtaining customer feedback B:designing work methods C:arranging schedules D:controlling quality E:managing inventory 46.What are long-term decisions that set the direction for the entire organization called? ( ).
A:Tactical B:Directional C:strategic D:Distant E:Operational 47.Who invented the steam engine? ( ).
A:Henry Ford B:James Watt C:Adam Smith D:Eli Whitney E:Frederick Taylor 48.What outsourcing functions does UPS provide for clients? ( ).
A:deliveries and maintenance B:accounting and maintenance C:accounting and deliveries D:accounting and inventories E:inventories and deliveries