第三章单元测试
  1. Human communication is unique for its( ) use of abstract language.

  2. A:shrink B:narrow C:extensive D:intensive
    答案:extensive
  3. Written communication ( ) emerged through the use of pictographs.

  4. A:second B:first C:forth D:third
  5. Business communication is ( ) sharing between people within and outside an organization that is performed for the commercial benefit of the organization.

  6. A:abnorm B:norm C:formal D:information
  7. ( ) are often due to the nature of the environment.


  8. A:

    Mental barriers

    B:

    Internal barriers

    C:

    None barriers

    D:

    Physical barriers

  9. ( ) are important in documenting the activities of any department.

  10. A:Telephone meetings B:Reports C:Presentations D:Video conferencing
  11. Founded in ( ) by Shankar is the Association for Business Communication (ABC), is "an international organization committed to fostering excellence in business communication scholarship,research ,education, and practice."

  12. A:2006 B:2016 C:1936 D:1836
  13. With membership of more than ( ) technical communicators, it's the largest organization of its type in North America.

  14. A:60 B:6 C:6000 D:600
  15. ( ) is the provision of service to customers before, during and after a purchase.

  16. A:Competition B:Communicate C:Produce D:Customer service
  17. The average value of each lost relationship across all countries surveyed is (  ) per year.


  18. A:

    $24

    B:

    $24,300

    C:

    $2,430

    D:

    $243

  19. In the ( ), personnel administration focused mostly on the aspects of hiring, evaluating, training and compensating employees.

  20. A:2012s B:2000s C:1892s D:1920s

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