第七章测试
1.Which of the following is a generic term that covers a broad range of feelings that people experience? ( )
A:cognition
B:affect
C:moods
D:emotions
E:emotional labor

答案:B
2.What term is used for feelings that tend to be less intense than emotions? ( )
A:moods
B:thoughts
C:emotions
D:emotions
E:affect
3.One way to classify emotions is by whether they are ( )
A:positive or complex
B:simple or negative
C:simple or complex
D:complex or negative
E:positive or negative
4.Which of the following is NOT considered one of the essentially universal emotions? ( )
A:disgust
B:grief
C:anger
D:sadness
E:fear
5.Which of the following is a mood dimension consisting of positive emotions. ( )
A:negative affect
B:positive regard
C:static regard
D:positive affect
E:emotional range
6.The key to good decision making is to employ ( ).
A:thinking
B:speed
C:thinking and feeling
D:rationality
E:feeling
7.In the past, emotions in the workplace were rarely viewed as being constructive.( )
A:对 B:错 8.Some emotions can reduce employee performance. ( )
A:错 B:对 9.Moods are intense feelings that are directed at someone or something. ( )
A:对 B:错 10.Affect is a generic term that covers a broad range of feelings that people experience.( )
A:错 B:对

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