第一章Room reservations.Good morning,what kind of room would you like?
shop
passport
A double room.
答案:A double room.
Mr. King,how many pieces of luggage do you have?
Six pieces.
Goodbye.
This way please.
答案:Six pieces.
How much will a double room be for one night?
In cash.
Three pieces.
Thank you.
答案:RMB 120 yuan per night.
May I ask what the entrance fee is?
Not at all.
It's free for anyone.
Ok.
答案:It's free for anyone.
Do you know if the guests can get drinks in the room?
cola
coffee
Yes,you can.
答案:Yes,you can.
Could you show me the way to the business center?
It's free.
Sure,sir.
oh,no.
答案:Sure,sir.
What aspects will the guest complain about?
overcooked peanuts
chipper cup
tattered curtain
答案:rickety chair;overcooked peanuts;chipper cup;tattered curtain
What information should you ask when a guest wants to leave a message?
the card
the phone number
call back
答案:the room number;the phone number
According to the hotel policy, we are not allowed to use credit card.
False
答案:False
You can book two air-tickets from the operator with the switchboard.
False
答案:False
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