第二章The room maid can do turn-down service for DND rooms.
True
答案:False
All used amentities should be replaced when doing turn-down service.
False
答案:False
Most common turn-down service activities are .
答案:turning on lights;closing draperies;playing soft music
The hotel provide turn-down service for
DND room
suite room guests
single room
答案:VIP guests;suite room guests
You need to have additional money for a tip no matter whether there is a delivery service charge.
False
答案:False
If paying in cash, have the money ready to hand to the steward when he knocks on the door.
True
答案:True
When you have finished your meal, just call the conference service center to have your tray picked up.
True
答案:True
Nowadays,switchboards only enable guests to dial local calls through the hotel operator.
True
答案:False
The callers in hotels can dial the receptionosts or housekeepers directly.
False
答案:True
A hotel worker is responsible for many different areas of a hotel and is called upon to fix problems as they arise(like a leaking pipe).
答案:maintenance
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