酒店英语章节测试课后答案2024春

第三章测试

1. In a hotel room, （ ） is a small refrigerator containing alcoholic drinks.
A:a bathtub B:a minibar C:an air-conditioner D:a wardrobe
答案:B
2. The （ ） is responsible to clean the guests’ rooms.
A:receptionist B:waiter C:room attendant D:concierge 3.What time would you like me to clean your room? （ ）
A:You are welcome, ma’am. B:Could you come between 11:00 a.m. and 1:00 p.m.? C:No, thank you. D: want to take a bath and then have a good rest. 4. A hair dryer is a device that you use to control the machine from a distance, by pressing the buttons on it. （ ）
A:对 B:错 5.What are the duties of a room attendant? （ ）
A:Cleaning rooms B:Laundry Service C:Reservation Service D:Turn-down Service 6.Which sentence is used to show empathy and apologize? （ ）
A:Sir, I hope this works for you. Is there anything else I can do for you? B:Good afternoon, madam. What can I do for you? C:That shouldn’t happen. I am really sorry for that. D:Don’t worry, ma’am. We will deal with it at once. 7.Where is the laundry bag, please? （ ）
A:I’d like it dry-cleaned. B:Tomorrow afternoon. C:My dress is dirty. D:You can find it in the wardrobe. 8.What are needed when providing laundry service, please? （ ）
A:laundry bag B:rate chart C:Reservation record D:laundry form 9.---When can I have my clothes back?---（ ）
A:It depends on which service you prefer. B:I'm here to collect your laundry. C:It's my pleasure, ma'am. D:We’ll deliver them tomorrow morning around 9 o'clock. 10.Where is the laundry bag, please? （ ）
A:I’d like it dry-cleaned. B:Tomorrow afternoon. C:You can find it in the wardrobe. D:My dress is dirty. 11.The stain on your dress has been （ ） and the dress looks just like a new one.
A:come B:Gathered C:removed D:gone 12.If something shrinks or something else shrinks it, it becomes bigger. （ ）
A:对 B:错 13.What is a line of stitches which joins two pieces of cloth together? （ ）
A:a stain B:a tear C:grease D:a seam 14.Which sentences can be used to Introduce details of mending service? （ ）
A:We can only mend a seam. B:Here are my laundry. C:Is it a hole or seam? D:We cannot do anything with a hole. 15.I （ ） a hole in my jeans.
A:laundered B:spilled C:stained D:tore 16.The hotel offers （ ） where the staff prepares the room for the guests to sleep in the evening.
A:laundry service B:turn-down service C:wake-up service D:check-in service 17.What’s the definition of shower? （ ）
A:A device for washing yourself. It consists of a pipe which ends in a flat cover with a lot of holes in it so that water comes out in a spray. B:A piece of thick soft cloth that you use to dry yourself. C:An amount, person, or thing that is added to others of the same kind, or that can be added to others of the same kind. D:A machine that keeps the air in a building cool and dry. 18.Which sentences may be used when providing turn-down service? （ ）
A:Would you like me to tidy up your bathroom first? B:Is there anything else I can do for you? C:Housekeeping. Is it convenient for me to come in? D:Good evening, madam. I am here to do the turn-down service. Is it convenient now? 19.Which following sentence has a similar meaning with “Some Parts need replacing”? （ ）
A:The air-conditioner is broken. B:Could you send me a hair dryer, please? C:The water is too cold to take a bath. D:Someone from the maintenance will change the parts. 20.Which following sentence has a similar meaning with “What’s the matter with it”? （ ）
A:The water is too cold to take a bath. B:Someone from the maintenance will change the parts. C:The air-conditioner is broken. D:What seems to be the trouble? 21.The word “clog” means （ ）
A:deal with B:Change C:block up D:bellhop 22.A laptop refers to a small computer that can work with a battery and be easily carried. （ ）
A:对 B:错 23.What is the meaning of “icon”? （ ）
A:An object that has been invented for a particular purpose B:A kind of technology uses radio waves rather than electricity and therefore does not require any wires. C:A small symbol on a computer screen that represents a program or a file D:The act of starting to use a computer system 24.Which sentences can be used to provide internet service? （ ）
A:Please click on the wireless icon to see the list of available networks. B:Would you like me to tidy up your bathroom first? C:May I ask what operation system you are using, ma’am? D:What devices are you using, sir? 25.Who works in the housekeeping department? （ ）
A:a bellman B:a receptionist C:a cashier D:a room attendant 26.What is a machine for increasing the amount of moisture in the air? （ ）
A:an air conditioner B:a humidifier C:a purifier D:a hair dryer 27.When the guests want to obtain items, how can a room attendant respond? （ ）
A:Let me check if any is available. B:I’ll have that taken care of immediately. C:Someone from the maintenance will change the parts. D:I’ll have it sent to your room immediately. 28.What is a piece of cloth which supports someone's broken or injured arm and is tied around their neck? （ ）
A:a cut B:a stitch C:a sling D:a bruise 29.What is an injury that appears as a purple mark on your body, although the skin is not broken? （ ）
A:a stitch B:a cut C:a sling D:a bruise 30.To comfort the guests is not necessary when there is an emergency. （ ）
A:对 B:错 31.My clothes are still （ ）. They need to be ironed.
A:stained B:torn C:shrink D:wrinkled 32.My shirt is （ ）. They need to be mended.
A:wrinkled B:stained C:torn D:shrink 33.When there is a complaint, how can we show our empathy? （ ）
A:I understand your feeling right now. You must be very frustrated. B:If I were you, I would be angry too. C:I am sorry for what happened. D:I apologize for the inconvenience.