第十六章单元测试
- The guest seems angry with me. I ( ) something wrong.
- The word “miscalculation” refers to( ).
- I’m going to complain to the manager about this.( )
- I do apologize. There must be a mistake. ( )
- I’m sorry you have been inconvenienced. ( )
- The downstairs neighbors were ( ) by the sound of footsteps on the bare floor.
- Thank you for bringing the matter to us. ( )
- Report the complaint to a superior if you can’t settle it.( )
- With good training and plenty of practical experience,everybody can master the skills of being nice to guests.( )
- Dealing with the complaints should listen attentively with concern and sympathy first.( )
A:have said B:might have said C:must say D:might say
答案:might have said
A:算错账 B:结账 C:算账 D:确认
A:我要向经理提一下建议。 B:我要就这件事向经理解释一下。 C:我要就这件事向经理提意见。 D:我要向经理说明一下。
A:对不起,不能犯错误。 B:对不起,一定是有误会。 C:对不起,这里有点问题。 D:对不起,肯定是出错了。
A:给您造成了不便,我深感歉意。 B:您陷入困难,我很难过。 C:给您造成了不便,我很后悔。 D:我很抱歉,给您带来困难。
A:annoy B:annoyance C:annoyed D:annoying
A:感谢您帮助我们解决问题。 B:感谢您提醒我们。 C:感谢您提醒我们注意。 D:感谢您的警告。
A:对 B:错
A:错 B:对
A:错 B:对
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