青岛酒店管理职业技术学院
第一章单元测试
- The hotel industry is one of the most important components of the（ ）.
- A hotel is an establishment that provides （ ） paid on a short-term basis.
- （ ）is a service provided in a hotel, by which guests can order food and drink to be brought to their rooms.
- The （ ） of a hotel is not only its “shop window” but also its “nerve center”.
- A(An) （ ） hotel is a hotel located at or near the airport for passengers of transit flights.
- Hotels are classified according to the hotel size, target markets, level of service, facilities provided and number of rooms etc. （ ）
- The Food and Beverage Department constitutes the second largest revenue generator of a typical hotel. （ ）
- Most five star hotels offer highest level of personalized service, such as a wake-up call service, concierge service, room service, turn-down service, laundry service etc. （ ）
- When a guest comes to stay in a hotel, he should go to the concierge to do the check-in. （ ）
- A walk-in guest is a customer who comes on foot. （ ）
A:careers B:Front Office C:airport D:service industry
答案:service industry
A:housekeeping B:lodging C:room service D:concierge
答案:lodging
A:Room Service B:Housekeeping C:Laundry Service D:Food and Beverage Service
答案:Room Service
A:Front Office B:General Manager C:Concierge D:Lobby
答案:Front Office
A:resort B:airport C:budget D:convention
答案:airport
A:对 B:错
答案:对
A:错 B:对
答案:对
A:对 B:错
答案:对
A:错 B:对
答案:错
A:对 B:错
答案:错
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