海南省海口旅游职业学校
- Your room number is 808. （ ）
- “It takes quite some time for this dish to be prepared.”表示这道菜需要一些时间准备。（ ）
- The expression“Could you please fill out the laundry form?”is equal to “Could you please fill out the registration form?” （ ）
- “Sorry to disturb you, sir.”这句话的意思是“抱歉打断您的发言。” （ ）
- “room cleaning”的意思是“清洗房间” （ ）
- “This is the Hele crab. You can enjoy the dishes with our local special sauce.”表示这是和乐蟹，您可以搭配我们当地特色酱料来吃这道菜。（ ）
- “You’re so nice.”这句话表明客人对服务员的工作满意。（ ）
- “The sea food tastes fresh and sweet.”表示海鲜尝起来是鲜甜的。 （ ）
- Bellman is the first person that guests meet in a hotel. （ ）
- A bellman cleans guests’ rooms. （ ）
- Let me check our reservation record.（ ）
- Before a housekeeping attendant clean a guest room, he/she should say: Could I clean the room now? （ ）
- City View Room 指的园景房（ ））
- “It has softened meat.”表示有紧实的肉质。（ ）
- “That’s very kind of you”这句话还能表达成：“You’re very kind-hearted” （ ）
- Do you mind if I put you on the waiting list? 表示让客人稍候。（ ）
- The Housekeeping Department is one of the most important departments in a hotel. （ ）
- When we wonder if the guest’s needs are all satisfied, we may say: Will that be all, sir? （ ）
- In order to make sure how the guest would like his/her laundry done, we may ask: Do you want this sweater to be washed by hand? What about your coat? （ ）
- Guests need to pay deposit when they check in. （ ）
- The staff of Housekeeping Department not only offer guests with polite and helpful service, but also try to meet the guests’ needs. （ ）
- “hot and spicy” 表示麻辣。（ ）
- “Would you mind putting you on the waiting list? ” 中的mind不可以用care来代替（ ）
- According to the dialogue 2，Mr. Smith likes the sea view. （ ）
- A receptionist is responsible for checking in for guests. （ ）
- 以下哪些属于西餐中的主菜？（ ）
- 以下哪些属于点单的服务流程？（ ）
- How can a receptionist ask for a guest’s name?（ ）
- 下列哪些句子是询问客人想要预订什么房型的句子（ ）
- How to ask a guest whether he/she has a reservation or not?（ ）
- 以下哪些属于上菜服务流程？（ ）
- 如何询问客人是否要点单服务，可以说（ ）
- 以下哪些不属于康乐部门的服务板块？（ ）。
- 以下哪些属于客房内设施？（ ）。
- 以下哪些是表达乘坐交通工具？（ ）
- What are the common ways of payment when guests check out?（ ）
- Front Office staff include___________.（ ）
- 下面哪些是Introduction of Hainan scenic spot的服务流程？（ ）
- 如何表达“请出示您的支付码。”（ ）
- 以下哪些不属于健身房设施？（ ）。
- 17下列那几句话是向客人表示歉意的表达（ ）
- 以下哪些属于礼宾部接待全部服务流程？（ ）
- How can a receptionist ask a guest to show his/her passport?（ ）
- 以下哪些不属于海南四大名菜（ ）。
- 礼宾员服务内容除了上述提到的以外，还有以下哪些方面？（ ）
- 当酒店客满，预定员在处理客人的预订请求时会用到的表达（ ）
- 以下哪个是“牛排七成熟”的正确英文表述（ ）
- 以下哪个是“支付码”的正确英文表述（ ）
- “soft sand”指的是？（ ）
- 以下哪些是“You can pay by cash, credit card, Wechat or Alipay.”的同义表达？（ ）
- “sign the bill”指的是？（ ）
- How do you ask the name of the guest politely?（ ）
- 根据问题选择适当的答句。（ ）---Can I have my bill, please?
- “Hainan scenic spot”指的是？（ ）
- 以下哪个是“牛排五成熟”的正确英文表述（ ）
- 根据所给问句选择适当的答句。（ ）----Which drinks do you have?
- What would you say to the guest after he/she finishes checking out?（ ）
- “beauty center”指的是？（ ）
- “drinking water”指的是？（ ）
- 以下哪个是礼宾服务的英文表述（ ）。
- How do you ask guests to show you his/her room card?（ ）
- “lifeguard”指的是？（ ）
- “我们这有泳帽，您需要一顶么？”的英文表述是（ ）。
- 以下哪个是康乐服务的英文表述（ ）。
- “Concierge manager”指的是？（ ）
- 以下哪个是“有10%服务费”的正确英文表述（ ）
- 根据问题选择适当的答句。（ ）---How can I pay for it?
- 以下属于卫生间用品的是 （ ）
- Shall I _____ the toilet needs? 横线处应填入（ ）
- 以下哪个是“上菜”的正确表述？（ ）。
- Who is responsible for checking in for guests at the Front Desk?（ ）
- According to the dialogue 2，Mr. Smith住的是什么房型？（ ）
- “Do Not Disturb”button 的意思是 （ ）
- How do you greet a guest in the morning?（ ）
- According to the dialogue 3, is the guest in Hainan for the first time ? （ ）
- How do you greet a guest in the evening?（ ）
- Which of the following is not belonged to the service procedures of room cleaning? （ ）
- 以下哪个是“就餐区”的正确表述？（ ）。
- Can you tell me where I should go for Chinese food?的对应答句是 （ ）
- 以下哪些是“自助餐厅”的正确表达（ ）。
A:对 B:错
答案:A:对
A:对 B:错
答案:A:对
A:对 B:错
答案:错
A:错 B:对
答案:B:对
A:错 B:对
答案:B:对
A:对 B:错
答案:对
A:对 B:错
答案:A:对
A:对 B:错
答案:A:对
A:对 B:错
答案:对
A:错 B:对
A:对 B:错
A:对 B:错
A:错 B:对
A:错 B:对
A:错 B:对
A:对 B:错
A:对 B:错
A:错 B:对
A:对 B:错
A:对 B:错
A:对 B:错
A:对 B:错
A:错 B:对
A:对 B:错
A:错 B:对
A:T-bone steak B:Leg of lamb C:Chicken
A:Leave politely礼貌离开 B:Make sure the order确认菜品 C:Recommend specialties 推荐特色菜 D:Ask for taking orders询问点单 E:Ask for drink orders 询问点酒水
A:Your name,please? B:May I know your name? C:Could you please tell me your name? D:May I have your name?
A:Which kind of room would you prefer, suite or double room? B:What type of room would you like? C:Single room or double room? D:What kind of room would you like?
A:Have you got a reservation? B:Have you made a reservation? C:Do you have a reservation? D:I have a reservation for tonight.
A:Serve the freebie上免费赠品 B:Leave politely礼貌离开 C:Explain the time for preparing the dish解释菜肴准备时间 D:Explain dishes解释菜品 E:Ask for serving dishes询问是否上菜
A:Are you ready to order now? B:May I take your order now? C:May I serve your dinner now? D:What would you like to drink?
A:Kid’s club B:Chinese restaurant C:Front desk D:Beauty center E:Fitness center
A:snooker room B:mini-bar C:bathtub D:Bluetooth speaker E:TV set
A:by plane B:On foot C:by bike D:by bus
A:By check. B:In cash. C:By credit card. D:By Wechat pay.
A:receptionists. B:waiters. C:cashiers. D:concierge.
A:describe the characteristic about the Hainan scenic spot. B:tell guests the distance and how to get there. C:introducing room facilities D:introduce the Hainan scenic spot.
A:Please show me your payment code. B:May I scan your payment code? C:May I see your phone?
A:dessert section B:spinning bike C:snooker room D:lounge bar E:treadmill
A:Thank you for your kindness. B:Sorry to keep you waiting, sir. C:I’m afraid we are fully booked for those days. D:Excuse me, but is the reservation for you or for another party?
A:greeting guests 问候客人 B:Introduction of Hainan scenic spot介绍当地旅游景点 C:introducing room facilities介绍客房设施 D:leading the guest to front desk and the room引领客人至前台和房间 E:carrying and delivering luggage搬运行李
A:May I have a look at your passport? B:Could I see your room card? C:May I see your passport? D:Could I see your passport?
A:Hainan rice noodles B:Jiaji duck C:Wenchang chicken D:Stir fried pea shoot E:Hele crab
A:Act as a tour guide for guest. B:Call the taxi for the guest. C:Left luggage for the guest. D:Provide information about services.
A:I will call you if there is a room available. B:You have reserved two double rooms from May 7th to 9th. C:What was the date of the reservation?
A:Medium rare B:Medium well C:Well-done
A:pay code B:payment card C:payment code
A:美丽的海景 B:新鲜的空气 C:柔软的沙滩
A:We have cash, credit card ,Wechat and Alipay. B:We accept cash, Wechat and Alipay by payment. C:We accept cash, credit card ,Wechat and Alipay by payment.
A:签单（挂房账） B:签合同 C:签名
A:Name. B:Your name. C:Tell me your name. D:May I have your name,please?
A:Here is your change. B:Here is your dish, sir. C:Here is your bill, sir. The total is 473 yuan.
A:海南体育中心 B:海南休闲中心 C:海南旅游景点
A:Medium B:Medium well C:Medium rare
A:We serve Chinese food here. B:We have black tea, orange juice and mineral water. C:We have leg of lamb and steak.
A:I hope you have enjoyed your stay in our hotel. B:For how long? C:What’s your room number? D:Do you have a reservation?
A:康乐中心 B:美发中心 C:美容中心
A:矿泉水 B:苏打水 C:饮用水
A:Food and Beverage service B:Food and Drinks service C:Bell Service
A:May I have your name? B:May I have your passport? C:May I have your ID card? D:May I have your room card?
A:安保 B:救生员 C:护理工
A:Hope you enjoy yourself. B:We also offer towels and hairdryers for free. C:We have some swimming caps here, would you like to take one?
A:Food and Beverage service B:Recreation service C:Food and Drinks service
A:餐厅经理 B:前台经理 C:礼宾经理
A:There are a 10% service charge. B:There is a 10% service charge. C:You have a 10% service charge.
A:You can pay by cash, credit card, Wechat or Alipay. B:Whatever. C:Yes, sir.
A:pillow B:sheet C:toilet paper
A:change B:bring C:exchange
A:serve fruit B:serve drinks C:serve dishes
A:A bellman. B:A receptionist. C:A waiter. D:A cashier.
A:double room B:triple room C:single room
A:请勿刷卡按钮 B:请勿打扰按钮 C:请勿双击按钮
A:Good evening, sir/madam. B:Good afternoon, sir/madam. C:Good morning, sir/madam. D:Good night, sir/madam.
A:No, she isn’t . B:We don’t know. C:Yes, she is.
A:Good evening, sir/madam. B:Good morning, sir/madam. C:Good night, sir/madam. D:Good afternoon, sir/madam.
A:ask if the guest’s needs are all satisfied B:help the guest to bring the luggage to the Front Desk C:offer room cleaning service to the guest
A:dining room B:spa room C:private room
A:We serve Chinese food here. B:Chinese food is divided into eight styles. C:I prefer Sichuan food.
A:Buffet restaurant B:Western restaurant C:Chinese restaurant
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