第六章单元测试
  1. Which of the following statements are correct?

  2. A:A service usually involves transfer of ownership. B:A physical good is a product. C:A physical good is tangible, a service is intangible. D:A service is a product.
    答案:A physical good is a product.###A physical good is tangible, a service is intangible.###A service is a product.
  3. Which of the following statements are correct?

  4. A:The core product comprises the fundamental product benefit that satisfies the consumer's need or want. B:A product can be a consumer product or a business-to-business product, but not both. C:For some products, support services and guarantees may be at the augmented product level, and for other products, these same features may be at the expected level. D:For many products, as competition increases over time, features that could once have been classified as augmented become expected or even core features.
  5. For which of the following products is a consumer likely to purchase with little or no engagement in the decision-making process?

  6. A:Unsought B:Convenience C:Shopping D:Specialty
  7. Convenience products include_________.


  8. A:

    impulse products

    B:

    business-to-business products

    C:

    emergency products

    D:

    staple products

  9. Business-to-business products include_________.


  10. A:

    services and supplies

    B:

    equipment

    C:

    parts and materials

    D:

    staple products

  11. Which of the following statements are correct?

  12. A:he new product development phase of the product life cycle can involve substantial costs for an organisation. B:Products may be unprofitable in the introduction phase of the product life cycle. C:The stage that a product is at in the product life cycle depends solely on how long the product has been in the market. D:In the maturity phase of the product life cycle, sales will most likely peak or start to fall.
  13. Which of the following statements are correct?

  14. A:Promotional activities to build awareness of a product are most likely to be necessary in the introduction phase of the product life cycle. B:Business-to-business products include products that organisations use in the production of other products. C:Business-to-business products include products that organisations use in their daily operations. D:Once a product has reached the maturity phase of the product life cycle, it is not possible to move back to the growth stage.
  15. A brand_________.


  16. A:

    is a name

    B:

    is a design

    C:

    is a collection of symbols

    D:

    is a slogan

  17. Which of the following statements are incorrect?

  18. A:Brand equity is the added value that a brand gives a product. B:A trade mark legally registers a brand name or brand mark in order that an organisation may exclusively use it in the market. C:Brand equity is determined by the organisation rather than the consumer. D:A customer's brand loyalty, once established, will never change.
  19. Which of the following statements are correct?

  20. A:Manufacturer brands are owned by producers and clearly identified at the point of sale. B:Manufacturer brands are the most common type of brand. C:Private label brands are owned by resellers (such as wholesalers and retailers). D:Private label brands are becoming more common.

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