第二章测试1.管理冲突需要考虑三个层面分别是:
Three Aspects of Conflict
There are essentially three aspects of conflict that need to be faced: ()
A:emotions B:values C:needs
答案:ABC
2.处理冲突的类型,以心里面的动物为比喻,有哪几类?()
A:Fox B:Shark C:Owl D:Teddy bear E:Turtle
答案:ABCDE
投票决策的方法有:
Voting methods may include: ()
A:Secret ballot (where you write your vote on a piece of paper) B:raising your hand C:speaking up (e.g. all those in favour please say ‘aye’)
答案:ABC
团队做出决策的方法有?
The way to make decisions when you are working in a group are:()
A:Secret ballot (where you write your vote on a piece of paper) B:By consensus C:Majority votes
答案:BC
以下那个不属于会议的三个阶段( )
A:准备阶段 B:后续阶段 C:实际会议阶段 D:退场阶段
答案:D