- The room attendant should never touch the banknotes or documents on the desk when cleaning the guestroom.（ ）
- All the linen in the occupied guestroom must be replaced every day.（ ）
- The guest can leave the tray in the corridor after he/she has finished breakfast.（ ）
- Tea, wine and coffee have no relation with traditional Chinese culture.（ ）
- Motels are usually located in the downtown of a city. （ ）
- Room service means to do service in the guestroom.（ ）
- The Room Center is a part of the Housekeeping Department.
- Using courtesy at all times is not the mark of a truly professional hotelier. （ ）
- Hotel staff should always try to satisfy the guest reasonable requests. （ ）
- Housekeeping Department is usually the largest department in a hotel. （ ）
- Concierge should protect the guest’s privacy. （ ）
- After entering the room, room-service waiter should greet the guest by name.（ ）
- Some hotels accept guests 'personal checks.（ ）
- As a receptionist in a hotel you should be efficient and professional（ ）
- An American breakfast includes milk and bread only.（ ）
- Coca-cola and soda water are soft drinks. （ ）
- Room service means to do service in the guestroom.
- The term “白酒” in Chinese is the same as the “ white wine” in English.（ ）
- The room-service waiter will call the guest to offer more help.（ ）
- When the telephone rings, the operator should answer it right away.（ ）
- When you ask guests' opinion, you can say:（ ）
- Choose the expressions used for asking for directions.（ ）
- The facilities used in Recreational Service are（ ）.
- As an operator, you should （ ）。
- Which are bad topics for small talk with guests?（ ）
- What are traditional drinks?（ ）
- Which can be ordered in a restaurant of a hotel?（ ）
- A Suite Room usually comprises of three parts. What are they?（ ）
- What are the golden rules of customer service?（ ）
- What aminities can you see in the room?
- The laundry department is responsible for （ ） Department.
- A: May I have your name, sir? B:____________
- What does "sunny-side-up" mean?（ ）
- The guest says help me with my luggage.
- 菜系（ ）
- You are busy on the phone. Two other receptionists are looking after other guests. A newly arrived guest comes to the front desk. How should you do then?（ ）
- Good morning. （ ） I help you?
- Excuse me, sir. You need to _________ the form.
- 取得联系
- The word “cuisine” means（ ）.
- Chinese people think long noodles symbolize （ ）.
- Match "en suite" with one of the following wordsto make hotel facility
- If you've never been to this city, you should take a look at our（ ）.
- which one is to introduce room facilities?
- Finally the reservationist said that she looked forward （ ） me at the hotel?
- The word “reservation”equals to （ ）.
- Soft drink is also called （ ） drink.
- Let me （ ） you with your luggage.
- A: Exceuse me, how can I get to the station? B:_________________________
- When greeting a guest:
- Do you want to pay in cash or （ ） credit card.
- A Chinese banquet usually starts with （ ）.
- We are looking forward to （ ） you.
- I would like to reserve a presidential （ ） for one night.
- I'd like this sweater washed by hand in cold water. It might （ ） otherwise.
- Hotel laundry service mainly include two parts: collecting laundry and （ ） laundry.
- I'm afraid we are fully booked __________ the 5th.
- It’s common to ask for（ ） when the guests check in.
- A: Thanks for your help. B:________________
- Room Service is responsible for the department of （ ）.
- I’m going to complain to the manager about this.（ ）
- The word “miscalculation” refers to（ ）.
- I do apologize. There must be a mistake. （ ）
- I’m sorry you have been inconvenienced. （ ）
- Thank you for bringing the matter to us. （ ）
- Report the complaint to a superior if you can’t settle it.（ ）
- The downstairs neighbors were （ ） by the sound of footsteps on the bare floor.
- The guest seems angry with me. I （ ） something wrong.
- Dealing with the complaints should listen attentively with concern and sympathy first.（ ）
- With good training and plenty of practical experience，everybody can master the skills of being nice to guests.（ ）
- There is no time （ ） for your use.
- It’s （ ） from 6:00am to 11:00pm.
- In most hotels, gym is a necessary section. （ ）
- SPA is a kind of recreation service. （ ）
- Only the resident guests can use the gym in a hotel. （ ）
- After you exercise, you can take a（ ） here.
- Just （ ）your room card to the attendant.
- We should do some aerobic exercise to keep fit. （ ）
- We provide mineral water here, free （ ） charge.
- How （ ） can I use the gym in a day?
- Housekeeping Department should provide repair and maintenance service. （ ）
- I’ll tell the Maintenance Department to repair them （ ）?
- I’m sorry （ ） the inconvenience.
- I apologize to you for the inconvenience （ ）.
- Housekeeping department shouldn’t apologize to the customer for the inconvenience as well. （ ）
- Thank you for （ ）the problems to our attention.
- There’s something wrong （ ） the toilet
- The repairman will come to your room （ ） five minutes.
- Would you please （ ）me your room number?
- Hotel repair and maintenance is the upkeep of the various systems and components used in the hospitality industry. （ ）
- If there is some emergencies, we should call the police first. （ ）
- Anything（ ） I can do for you?
- I’m sorry to （ ） that.
- I’ll send them to your room（ ）.
- What（ ）of service do you require?
- We should try our best to meet the guests’ need in a hotel. （ ）
- I’ll （ ） right back.
- It will be our （ ） to offer services to you.
- Butler service is offered by Housekeeping Department. （ ）
- In most hotels, shoe shining service is offered by F & B Department. （ ）
- Would you fill in the laundry list? （ ）
- I'll send someone up in ten minutes to （ ） your laundry, madam.
- How would you like it washed? （ ）
- When delivering laundry, first you should say （ ）.
- How long does it take to have the laundry done?（ ）
- Did you put it in the laundry bag?（ ）
- Laundry service is （ ） from Monday to Friday.
- Did you （ ） in the laundry list?
- What's the Chinese meaning of "express laundry service"?（ ）
- You can find the laundry list in the（ ）.
- When we see the（ ） sign, we’ll clean your room as soon as possible.
- What does "pillow" mean? （ ）
- Which expression means “干净的住房”? （ ）
- Which expression means “烟灰缸”？ （ ）
- What does "refrigerator" mean?（ ）
- What does "Room Attendant" mean? （ ）
- Which expression means “请勿打扰房”?（ ）
- Which expression means “电热水壶”?（ ）
- What does “aperitif”mean in Chinese?（ ）
- What does the sentence “I’m not really a drinker.”mean?（ ）
- What does “brand”mean in Chinese?（ ）
- What is the meaning of “Keep the change” in Chinese？（ ）
- We don't have any （ ） beer. We only have bottled and canned beer.
- Whiskey sour is a kind of （ ）.
- I prefer bottled beer （ ） draught.
- How to say“$1.50”in English?（ ）
- What is the English expression for “调酒”？（ ）
- Do you have any preferences（ ） the whiskey?
- How may I （ ） you?
- Nowadays people can just make their banquet reservation offline. （ ）
- The different types of banquet setup include Classroom Style Setup、U Shaped Setup、Theatre Style Setup、Fishbone Style Setup、Banquet Round Style、Hollow Square Setup. （ ）
- （ ） forward to your coming?
- We'll （ ） the booking for now?
- We will serve（ ） you need?
- Could you also （ ） this form and sign your name here?
- Do you have a banquet hall（ ） ?
- Banquet Service should serve whatever the customer need. （ ）
- Sorry to have kept you （ ）, madam.
- What is the meaning of "setting the table" in Chinese?（ ）
- Would you please sign your name （ ） the bill, please?
- What does "wine list" mean in Chinese? （ ）
- Which of the following expression means “便饭” ? （ ）
- Would you like something （ ）, sir?
- Which of the following is right for Room Service?（ ）
- What does the sentence "We are always at your service." mean in Chinese? （ ）
- What is the name of the form that can be used to take orders of food and beverage in guest rooms? （ ）
- If you need anything else, please （ ） 6 for room service.
- What does "Continental breakfast" mean in Chinese?（ ）
- Address guest name is not necessary all the time. （ ）
- Chinese people eat （ ） fruit and vegetables than westerners.
- Shanghai food is a bit （ ）.
- Smoking in public area is strongly prohibited in China. （ ）
- Chinese people having noodles on birthday means to have a longer life. （ ）
- Which is a typical Sichuan dish? （ ）
- This dish is very popular （ ） our guests.
- Which is a typical Shandong dish? （ ）
- If the plates are hot, warn your customers not to burn themselves. （ ）
- Which is a typical Guangdong dish? （ ）
- Welcome to our buffet restaurant. May I have your （ ）?
- When taking orders, speak with a clear and confident tone. （ ）
- How would you like your tuna done, （ ）, medium or well done?
- Cereal is a must in an English full breakfast. （ ）
- When you are not busy, you should approach to guest with smile. （ ）
- I suggest you have a （ ） of Select Aperitivo.
- Please be （ ） and enjoy your meal.
- The pork dish should be remarked on menu. （ ）
- （ ） is the menu. Please take your time.
- I’d like to have dinner （ ）.
- We use a （ ） clock.
- （ ） what time?
- Wake-up call service can only be offered by knocking at the door. （ ）
- In most hotels, wake-up call service is offered by F & B Department. （ ）
- 24-hour clock is used in many hotels. （ ）
- May I be （ ） help to you?
- Have a good （ ）.
- I’m sorry to have kept you （ ）.
- Would you like to （ ） a message?
- Wake-up call service can be offered by an alarm clock, operator or knock at the door. （ ）
- What's the meaning of "tap water"?（ ）
- What should you say when you can't understand the guests?（ ）
- What should concierges say when guests ask "Where can I exercise or run?" （ ）
- What should concierges say when guests enter the hotel？（ ）
- Let's take the （ ） up to the 11th floor.
- I'll show you to the Front Desk. （ ）, please.
- I’ll put your suitcase here on the （ ）.
- When the concierge answers the phone, he should say “（ ）”.
- Whose job is to welcome guests at the hotel entrance? （ ）
- How many （ ） of luggage do you want to keep in here, Sir?
- It's the（ ） season of the year. All the other rooms have been booked.
- If you have any problems or requests, please don’t hesitate to ask us. （ ）
- Hope you enjoy your stay （ ） us.
- （ ） is between 7:00 a.m. and 10:00 a.m.
- Because you are our VIP, we can give you 70% （ ）.
- Which of the following is the service that the Front Desk offers ?（ ）
- 大床房（ ）
- The word “deposit” in our book refers to（ ）.
- Let me check if there is a room （ ）.
- What is the exchange （ ） today?
- What （ ）of room do you prefer?
- A qualified reservationist should possess a personality of patience, master good English, be quick-minded and warm-hearted. （ ）
- Nowadays people use e-mail instead of Internet to make their reservation. （ ）
- Let me （ ）the details with you.
- How much do you （ ） a standard room?
- What is the room （ ） ?
- In most hotels, Reservations is a part of the Front Desk. （ ）
- It is not so complicated to be a reservationist. （ ）
- Most five star hotels offer highest level of personalized service, such as a wake-up call service, concierge service, room service, turn-down service, laundry service etc. （ ）
- When a guest comes to stay in a hotel, he should go to the concierge to do the check-in. （ ）
- The hotel industry is one of the most important components of the（ ）.
- A hotel is an establishment that provides （ ） paid on a short-term basis.
- （ ）is a service provided in a hotel, by which guests can order food and drink to be brought to their rooms.
- The （ ） of a hotel is not only its “shop window” but also its “nerve center”.
- A(An) （ ） hotel is a hotel located at or near the airport for passengers of transit flights.
- A walk-in guest is a customer who comes on foot. （ ）
- The Food and Beverage Department constitutes the second largest revenue generator of a typical hotel. （ ）
- Hotels are classified according to the hotel size, target markets, level of service, facilities provided and number of rooms etc. （ ）
答案:对
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答案:对
答案:错
答案:错
答案:错
答案:对
答案:错
答案:对
答案:对
答案:对
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