第三章测试
1.
What is the F&B Department responsible for?
A:
Maintaining accurate files on all reservations
B:Waking the guest up on time the next morning
C:Communicating with staff throughout the night
D:The food and drink that the guests will consume during their stay
答案:D
2.
Which statement is NOT used when acquiring dining information on reservation calls:
A:For how many people, sir?
B:When would you like your table, Miss?
C:When should we expect you, Madam?
D:Can I get another beer for you?
答案:D
3.
What should be done first when there are no available times for the guest to make a reservation:
A:Ask the guest if another time or date would work for them.
B:Ask the guest if he needs directions or a taxi to bring him out.
C:Ask the guest to find another restaurant by himself.
D:Suggest the guest to dine elsewhere.
答案:A
4.
It is necessary to occasionally overbook NOT because:
A:Sometimes guests do not show for their reservation.
B:Guests may cancel their reservation.
C:The restaurant wants to ensure there will be no empty tables on busy nights
D:The restaurant wants to make an impression of being popular and busy.
答案:D
5.
Which comes the first in the procedure of offering Chinese style F&B service:
A:Showing the guests to the table and have them seated.
B:Confirming the details of the orders.
C:Presenting the Chinese menu and beverage list.
D:Recommending Chinese liquors and Chinese style dishes.
答案:A
