酒店英语（海南联盟）第三章测试_智慧树知到答案2021年

第三章 Food and Beverage Service：第三章：餐饮服务本章主要介绍餐饮服务，内容涉及岗位职能、中西餐服务技能、饮食文化，以及处理顾客投诉技巧，重点讲解和练习该类服务应掌握的重点词汇、常用句型和情景对话。3.1Food and Beverage Reservation:Section 1 includes duties and service procedure of the reservationist in the food and beverage department. 　Section 2 includes the guidance language of taking reservation in the food and beverage department.
3.2Service in Chinese Style:Section 1 includes the procedure and guidance language of offering Chinese style F&B service. Section 2 includes the history, culinary arts, and local cuisines of Chinese food.
3.3Chinese Cuisine:Section 1 includes the difference between Chinese and western food style, and the job skills of food service in western style. 　Section 2 includes the language reference of food service in western style.
3.4Food and Beverage Service in Western Style:This section includes how to handle the guests’ complaints.
3.5Guest Complaint:This section includes the background information of payment and how to tip in a restaurant.
3.6Bill Payment:This section includes Bill Payment
3.7Table Taboos for Western Cuisine:This section includes Table Taboos for Western Cuisine
3.8How to Make a Mojito Cocktail:This section includes How to Make a Mojito Cocktail
3.9Chinese Food Service:This section includes Chinese Food Service
3.10Chinese Drinking Etiquette:This section includes Chinese Drinking Etiquette
3.11Crowne Plaza Smartware— In-Room Dining System:This section includes Crowne Plaza Smartware— In-Room Dining System
3.12A Complaint in the Hotel Restaurant:This section includes A Complaint in the Hotel Restaurant

[单选题]What is the F&B Department responsible for?
The food and drink that the guests will consume during their stay

Maintaining accurate files on all reservations
Waking the guest up on time the next morning

Communicating with staff throughout the night

答案：The food and drink that the guests will consume during their stay
[单选题]Which statement is NOT used when acquiring dining information on reservation calls:
When should we expect you, Madam?

For how many people, sir?

When would you like your table, Miss?

Can I get another beer for you?
[单选题]What should be done first when there are no available times for the guest to make a reservation:
Ask the guest if another time or date would work for them.

Ask the guest to find another restaurant by himself.

Suggest the guest to dine elsewhere.

Ask the guest if he needs directions or a taxi to bring him out.
[单选题]It is necessary to occasionally overbook NOT because:
The restaurant wants to make an impression of being popular and busy. 

The restaurant wants to ensure there will be no empty tables on busy nights

Guests may cancel their reservation.

Sometimes guests do not show for their reservation.
[单选题]Which comes the first in the procedure of offering Chinese style F&B service:
Confirming the details of the orders.

Recommending Chinese liquors and Chinese style dishes.  

Showing the guests to the table and have them seated.

Presenting the Chinese menu and beverage list.