第五章 Other Services：第五章：其他服务本章主要介绍酒店所提供的商务中心服务、会展中心服务、商场服务、失物招领服务和寄存服务，重点讲解各项服务的功能、岗位素养和技能，以及练习重点词汇、常用句型和情景对话。5.1Business Center Service:Section 1 includes the functions of business center, the introduction of common machines used in a business center and the procedure of business center service. Section 2 includes the sample dialogues of various business center service and professional skills to deal with challenges.[单选题]The following are the common machines in a business center EXCEPT:
5.2Convention Service:This section includes the functions and the main services of the convention center, and the skills and requirements for a convention center clerk.
5.3Exhibition Service:This section includes the main services, service procedure, guidance language, challenges and solutions in exhibition service.
5.4Shopping Service:Section 1 includes skills and attainments for the shop assistants, and some key words and expressions. Section 2 includes situational dialogues and solutions of challenges about shopping service.
5.5Lost and Found Service:This section includes service skills, procedure and guidance language of lost and found service.
5.6Depositing Service:This section includes service skills, procedure and guidance language of depositing service.
5.7Housekeeping Training for Professional Cleaners:This section includes Housekeeping Training for Professional Cleaners
5.8Kinds of Glassware:This section includes Kinds of Glassware
5.9How to Decorate Tables for Weddings:This section includes How to Decorate Tables for Weddings
5.10How to Choose a Spa Resort:This section includes How to Choose a Spa Resort
5.11Safety Instructions about Online Shopping:This section includes Safety Instructions about Online Shopping
5.12Hidden Hotel Fees:This section includes Hidden Hotel Fees
fax machine
printer
photocopier
drying machine
答案：drying machine
[单选题]Who is the most important role in convention service?
A keynoter
A subordinate manager
A convention manager
A kitchen manager
[单选题]Which is inappropriate for a professional convention staff to do?
Have friendly and direct eye-contact with meeting delegates
Have proper body language and smile to welcome guests
Keep a neat, well-groomed appearance
Talk about politics and religious belief to know the guests’ culture
[单选题]Who are supposed to assist the guests to finish the Deposit Form or Valuables Deposit Form?
The staff in the business center
The staff in the lost and found department
The clerks in the left-luggage office
The clerks in the front desk
[单选题]The main service offered by exhibition center usually includes:
All of the above
Book an exhibition
Discuss something about the exhibition
Serve during the exhibition
温馨提示支付 ￥1.00 元后可查看付费内容,请先翻页预览!
