1.Which of the following is not the tableware that usually used in western food?
A:Chopsticks
B:Knife and fork
C:Dessert plate
D:Napkin
答案:Chopsticks
2.A:I'd like to thank you for my enjoyable stay in the hotel.B:It's been our pleasure to have you with us, Mrs.Smith.Q:What can we conclude from this conversation? ( )
A:Mrs.Smith has had a good time in this hotel.
B:Mrs.Smith had a pleasant stay with the man.
C:The man is glad to see Mrs.Smith go.
D:Mrs.Smith has stayed in this hotel for a long time.
答案:Mrs.Smith has had a good time in this hotel
3.An operator offers the below services except ( ).
A:book a room
B:give direction
C:transfer phone call
D:make wake-up calls
答案:give direction
4.No, thank you. We don't accept tips, but thank you( ).
A:too
B:also
C:today
D:all the same
答案:all the same
5.The first step in dealing with complaint is usually（ ）.
A:taking action
B:saying sorry
C:listening carefully
D:reporting to the manager
答案:listening carefully
6.It is very thoughtful（ ）you（ ）remind me of that.
A:that……will
B:for……to
C:with……to
D:of……to
答案:of……to
7.A:Good morning. Can I help you?B:Yes. I want to stay here one more night.Q:What do we know about the man? ( )
A:He wants to extend his stay.
B:He is checking in.
C:He is getting some information.
D:He is checking out.
答案:He wants to extend his stay
8.I’11 speak ( ) the person and ask him what he can do.
A:on
B:to
C:of
D:for
答案:to
9.All of us should learn how to( )with difficult situations and people.
A:make
B:work
C:put
D:deal
答案:deal
10.( )refers to a senior and more experienced waiter who will supervise and help train the staff.
A:Restaurant supervisor
B:Restaurant Manager
C:Restaurant captain
D:Restaurant trainer
答案:Restaurant captain
11.We offer you 200 yuan RMB per suite per night, （ ）breakfast.
A:include
B:includes
C:including
D:included
A:Outsider B:Non-house guest C:Passing by guest D:Guest 13.Let me ( ) you with luggage.
A:helping B:helps C:to help D:help 14.The word 'reservation' equals to ( ).
A:investment B:service C:settle the bill D:book 15.After greeting a new guest, the receptionist's first action should be to（）.
A:call the bellman B:ask the guest to register C:check the guest's reservation D:ask the guest the length of his stay 16.If you come again tomorrow, I'll （ ） that table for you.
A:reserve B:prepare C:ready D:occupy 17.The main duty of the housekeeping department staff is to（）the cleanliness and good order of all rooms in the hotel.
A:take care B:look after C:make sure D:see to 18.A:（ ）?B:Yes, I'd like to book a room for my friend, Cray Smith.
A:How do you do B:That is OK C:Can I help you D:How are you 19.I don't know how to tell real jade ( ) the imitation.
A:of B:with C:from D:about 20.Resources are a fundamental ( ) in the development of tourism.
A:component B:composition C:comparison D:compliment 21.A:Would you show me your passport, please?B:( )？
A:Here are we. B:Here you are C:Here we are. D:Here are you 22.I would like to ( ) a room, please.
A:look B:order C:see D:book 23.A:Here is the registration form, please fill in it. Would you like a pen?B:( )?
A:I'm very glad B:What a pleasure C:It is a pleasure D:Yes, thank you 24.( ) means food served in addition to the main meal and not part of the normal set dish.
A:Side orders B:Set meal C:Dessert D:Appetizer 25.Which of the following is the receptionist’s work?
A:Clean the room B:Make bed C:Check-in D:Turn-down service 26.The three different seasons in hotel sales are:（ ）,the shoulder season and the low season.
A:the peak season B:the normal season C:the common season D:the so-so season 27.A:Hello, I'm calling to confirm my room reservation. My name is John Smith.B:( )?
A:What’s your room number, sir? B:Of course, sir. C:Sorry,there is no room available, sir. D:Where are you calling from 28.A:Welcome to our hotel,( )?
A:who are you B:I'd like to have a room in your hotel C:What's your name D:may I help you 29.A:What kind of room would you like, sir?B:( )?
A:Yes, I would B:Yes, please C:A double room, please D:No, I would not 30.The bellboy needn't show the guests the basic facilities in the room and tell the guests how to use them.
A:错 B:对 31.Nowadays, a concierge must speak several languages.
A:错 B:对 32.Eye contact is unnecessary when serving guests.
A:对 B:错 33.Shark Fin and Swallow Nest have extraordinary nutritional value.
A:对 B:错 34.The bellboy should briefly introduce the facilities available in the hotel to the guests if it is needed.
A:对 B:错 35.It makes no difference for a receptionist to receive a guest either with or without a reservation.
A:错 B:对 36.A housekeeping staff should maintaining and repairing the facilities.
A:错 B:对 37.A good bartender should be polite and kindly to his guests.
A:对 B:错 38.A hotel maintenance worker is only responsible for repairing all kinds of appliances.
A:对 B:错 39.Once the guests have registered and been assigned a room, they will be given the deposit.
A:对 B:错 40.Front office, housekeeping, Food and Beverage, Pruchasing, and Maintenance all belong to the operational department.
A:错 B:对 41.Foreigners are not expected to use chopsticks proficiently.
A:对 B:错 42.After registration, the receptionist should wish the guest an enjoyable stay at the hotel.
A:错 B:对 43.At the reception area, there is a door man who helps the bellboy register and assigns them their rooms.
A:对 B:错 44.When an overbooking occurs,the hotel does not need to find a room in another establishment for the guest.
A:错 B:对 45.Customers can only call to complain.
A:对 B:错 46.A good bartender should work clean all the time.
A:对 B:错 47.Room service means to do service only in the guestroom.
A:错 B:对 48.Some hotels accept guests’ personal checks
A:对 B:错 49.Observe, detect, and warmly respond to signs of emergency situations is one of the abilities of a concierge.
A:错 B:对
