酒店英语（海南联盟）第二章测试_智慧树知到答案2021年

第二章 Housekeeping：第二章：客房服务本章主要介绍客房服务、洗衣服务、叫醒服务、客房订餐/送餐服务。重点讲授和练习该服务所涉及的重点词汇、常用句型和岗位技能2.1Room Service:Section 1 includes the importance of housekeeping and vocabulary about room cleaning. 　Section 2 includes the sample dialogue, tips and suggestions of room service. 　Section 3 includes the sample dialogue of room service and tips for angry guests.
2.2Laundry Service:This section includes the sample sentences of offering and inquiring about the laundry service.
2.3Wake-up Service:This section includes the useful sentences and model dialogues of the wake-up service.
2.4Ordering & Delivering Food Service:This section includes the useful sentences and model dialogues of ordering and delivering food service.

[单选题]What should the room attendant do when the luggage arrived at the floor before the team gusts live in the rooms:
Take the luggage to a safety place

Open the doors

Check the room numbers and deliver the luggage one by one

Check the luggage

答案：Check the room numbers and deliver the luggage one by one
[单选题] Which is not in the same class of word with ”towel rack”:
Washing basin

Toilet

Bathtub

Sofa

答案：Sofa
[单选题]What should the room attendant say when knock on the guest’s door:
Housekeeping. May I come in?

Housekeeping.

I’m room attendant.

Is there anybody inside?

答案：Housekeeping. May I come in?
[单选题]Which is NOT included in the personal laundry service for the guests:
Pressing and ironing 

Replacement

Laundry

Shoe shining

答案：Replacement
[单选题]What personalized housekeeping service can help the guests who is afraid of oversleeping:
room service

laundry service

morning call service

turn-down service

答案：morning call service