海口经济学院
第一章The following are the basic premises for room upgrading EXCEPT:
答案:out of order
The Reservations Department is responsible for carrying out the following duties EXCEPT:
答案:Waking the guest up on time the next morning
Which is the duty of a concierge?
答案:Handling baggage for hotel guests.
To reduce customers’ complaints, we are not supposed to:
答案:Avoid difficult clients
Which should be the first step of check-out service:
答案:Asking if the guest has recently signed any new bills.
