知到答案酒店英语（海南联盟）智慧树答案_2022年

第三章

What is the F&B Department responsible for?
Maintaining accurate files on all reservations
答案:The food and drink that the guests will consume during their stay
Which statement is NOT used when acquiring dining information on reservation calls:
答案:Can I get another beer for you?
What should be done first when there are no available times for the guest to make a reservation:
答案:Ask the guest if another time or date would work for them.
It is necessary to occasionally overbook NOT because:
答案:The restaurant wants to make an impression of being popular and busy.
Which comes the first in the procedure of offering Chinese style F&B service:
答案:Showing the guests to the table and have them seated.