酒店英语（海南联盟）答案2023

第一章测试

1.

The following are the basic premises for room upgrading EXCEPT:

A:out of order

B:overbooking

C:double selling

D:equipment damage

答案:A
2.

The Reservations Department is responsible for carrying out the following duties EXCEPT:

A:Waking the guest up on time the next morning

B:Updating the periodical report of guest resources

C:Taking care of all reservation-related procedures

D:Receiving the reservations

答案:A
3.

Which is the duty of a concierge?

A:Keeping in contact with guest resources.

B:Handling baggage for hotel guests.

C:Updating the periodical report of guest resources.

D:Maintaining accurate files on all reservations.

答案:B
4.

To reduce customers’ complaints, we are not supposed to:

A:Resolve ahead of time

B:Stay quiet and listen

C:Identify complaints

D:Avoid difficult clients

答案:D
5.

Which should be the first step of check-out service:

A:Answering any questions concerning the bill that the guest may have.

B:Printing the bill for the guest.

C:Presenting the bill and total to the guest.

D:Asking if the guest has recently signed any new bills.

答案:D